1. Click ‘CONNECT’ to detect and connect to the client’s hearing aid(s). The status indicators turn green when the hearing aid(s) are connected. Please note the connection process may take up to several minutes. If you get an communication error go to the ‘FAMILY’ or ‘SELECTION’ screen and connect the hearing aid(s). Once connected proceed to ‘FITTING’.
The connection status of the hearing aids is indicated in three places:
a) Connection Bar
b) Oticon RemoteCare Connection overview
c) Oticon RemoteCare Communicator
2. Fit the client’s hearing aids as you would do normally, if needed.
3. Click ‘UPLOAD’ to upload the new settings to the hearing aids.
4. Once all desired changes have been made, click ‘DISCONNECT’. The hearing aids will be disconnected from Genie 2 and will restart.
Note: You can also disconnect the hearing aids from the END FITTING screen.
5: Go to the END FITTING screen and click ‘SAVE AND EXIT’/’SAVE AND GO TO CLIENT STEP’ to save and end the session with the client.
Go to Troubleshoot – During the session