Oticon Genie 2 has been updated | 2020.1

Genie 2 has been updated with a variety of new features and enhancements.

Instructions for use Genie 2 2020.1

New fitting features

Genie 2 has been updated with new exciting features to support Oticon hearing aids.


The new Oticon Ruby offers the best sound quality in Oticon’s essential category. Features like the new SuperShield feedback management system prevents whistling before it occurs, and the contact-free inductive charging system allows for a full day’s charge in just a few hours.

SuperShield works with Feedback shield LX to analyse incoming sound levels, identify feedback risk, and quickly prevent whistling before it occurs.


Oticon RemoteCare allows you to send updated settings and make adjustments in real-time to your client’s hearing aids. You can also securely video chat and instant message with your client using Oticon RemoteCare. Your client can connect to you through Oticon RemoteCare App from any location with a stable internet connection.

Oticon RemoteCare follow up appointments are intended to be a supplement for in-clinic follow up appointments, and to provide ease and convenience for both you and your client.

With the Oticon Ruby hearing instruments we introduce Bimodal and CROS/BiCROS compatibility in Oticon’s Essential product category. We believe the dispenser should have the flexibility to choose the right solution for a user, without being forced into a premium segment. We believe our premium offering offers better performance and is still preferred, but that should not limit a user from getting the solution they need if they are fitted with the essential category products.

In the Bimodal fitting panel, Oticon Ruby can be fitted with any cochlear implant. The Bimodal fitting panel is accessible for monaural fittings, letting you adjust the overall gain, high frequency cut-off and low frequency emphasis.

When you have connected the Oticon Ruby hearing aid and selected the Oticon CROS transmitter, it will transmit sound during the whole fitting process.

If you select the CROS/BiCROS feature in the Fitting step, you can choose among three settings: CROS, BiCROS and NO CROS/BiCROS. Depending on the program setting you may balance the CROS input level.

Right on target, right away – wirelessly

Oticon’s fitting tool Genie 2 is designed to help you provide top quality fittings that meet the individual needs of each user.

Programming Devices

In Genie 2, you can use a range of programming devices to program Oticon hearing aids:


Noahlink Wireless***(Recommended)
FittingLink 3*


HiPro 2 (Recommended)
ExpressLink 3
HiPro USB**

*Compatible with 2.4 GHz hearing instruments

**Expect slower programming and firmware update times as these are older devices

***Compatible with Genie 2 | 2017.2 and onwards

Match REM targets in less than 2 minutes 30 seconds in Genie 2*

The REM AutoFit tool in Genie and Genie 2 helps you deliver high-quality fittings that are personalised to the user, while emphasising efficiency and control.

*With IMC 2 compatible REM systems REM target matching can be done in under 1 minutes and 50 seconds. With VerifitLINK REM target matching can be done in under 2 minutes and 30 seconds.

Learn about REM AutoFit

Oticon Firmware Updater

Oticon Firmware Updater allows you to perform on-the-spot firmware updates to Oticon hearing aids and accessories.

The Oticon Firmware Updater provides these clear benefits:

  • Access to the very latest platform features and performance improvements
  • Convenience and time-savings with no need to send hearing aids and connectivity accessories for service


Please note that cable connection is required.
Noahlink Wireless and FittingLink 3 cannot be used for firmware updates.
HiPro 2 is recommended. HiPro and HiPro USB will result in significantly longer firmware update times as these are older devices.


The new hearing aids you receive may have a new firmware version that is not compatible with your old Genie 2 installation. Therefore you must always install the latest Genie 2 software when you receive it from Oticon.

  • Genie Updater

  • Genie Updater gives you access to new versions and updates of Genie 2 as soon as they are released.
  • Genie Updater runs silently in the background and checks for updates automatically – you will only be notified when you need to take action.