Oticon Genie 2 has been updated | 2019.2

Genie 2 has been updated with a variety of new features and enhancements.

Instructions for use Genie and Genie 2 2019.2

New fitting features

Genie 2 has been updated with new exciting features to support Oticon hearing aids.


Oticon Xceed and Oticon Xceed Play offer a unique sound experience, for adults and children respectively, with severe to profound hearing losses as they now will have access to OpenSound Navigator™ as well as OpenSound Optimizer™.

In Genie 2 you will have the same fitting features and flexibility as for any other Velox S™ hearing aid, because everyone deserves the best audiology. 

It is now possible to set the minimum and maximum VC range, ensuring that the volume control is tailored to the client’s needs. DSE and DSE Linear are the Oticon proprietary fitting rationales for severe to profound hearing loss and are available for these products as well as the new Bass Sound Perception trimmer, that lets you adjust the fullness of sound.


We have reintroduced the Bimodal fitting panel, so Oticon hearing aids* can be fitted with any cochlear implant. The Bimodal fitting panel is accessible for monaural fittings*, letting you adjust the overall gain, high frequency cut-off and low frequency emphasis.

The new wireless Oticon CROS transmitter provides convenient and easy access to the exclusive OpenSound experience. When you have connected the hearing aid** and selected the Oticon CROS transmitter, it will transmit sound during the whole fitting process.

If you select the CROS/BICROS feature in the Fitting step, you can choose among three settings: CROS, BiCROS and NO CROS/BiCROS. Depending on the program setting you may balance the CROS input level.


Oticon RemoteCare allows you to send updated settings and make adjustments in real-time to your client’s hearing aids. You can also securely video chat and instant message with your client using Oticon RemoteCare. Your client can connect to you through Oticon RemoteCare App from any location with a stable internet connection.

Oticon RemoteCare follow up appointments are intended to be a supplement for in-clinic follow up appointments, and to provide ease and convenience for both you and your client.

*Oticon Opn S™, Oticon Opn Play and Oticon Xceed and Oticon Xceed Play

**Oticon Opn S 1 and Opn S 2, Oticon Opn Play 1, Oticon Xceed and Oticon Xceed Play

Right on target, right away – wirelessly

Oticon’s fitting tool Genie 2 is designed to help you provide top quality fittings that meet the individual needs of each user.

Programming Devices

In Genie 2, you can use a range of programming devices to program Oticon hearing aids:


Noahlink Wireless*(Recommended)
FittingLink 3*


HiPro 2 (Recommended)
ExpressLink 3
HiPro USB**

*Compatible with 2.4 GHz hearing instruments

**Expect slower programming and firmware update times as these are older devices

Match REM targets in less than 2 minutes 30 seconds in Genie 2*

The REM AutoFit tool in Genie and Genie 2 helps you deliver high-quality fittings that are personalised to the user, while emphasising efficiency and control.

*With IMC 2 compatible REM systems REM target matching can be done in under 1 minutes and 50 seconds. With VerifitLINK REM target matching can be done in under 2 minutes and 30 seconds.

Learn about REM AutoFit

Oticon Firmware Updater

Oticon Firmware Updater allows you to perform on-the-spot firmware updates to Oticon hearing aids and accessories.

The Oticon Firmware Updater provides these clear benefits:

  • Access to the very latest platform features and performance improvements
  • Convenience and time-savings with no need to send hearing aids and connectivity accessories for service


Please note that cable connection is required.
Noahlink Wireless and FittingLink 3 cannot be used for firmware updates.
HiPro 2 is recommended. HiPro and HiPro USB will result in significantly longer firmware update times as these are older devices.


The new hearing aids you receive may have a new firmware version that is not compatible with your old Genie 2 installation. Therefore you must always install the latest Genie 2 software when you receive it from Oticon.

  • Genie Updater

  • Genie Updater gives you access to new versions and updates of Genie 2 as soon as they are released.
  • Genie Updater runs silently in the background and checks for updates automatically – you will only be notified when you need to take action.