Use your mobile phone

Handling an incoming call and ending it
When your mobile phone rings, you will hear an incoming call alert in your hearing aids, and the phone button on Streamer Pro and the status indicator on the top of the streamer will blink green. Press the phone button (A) briefly to answer the call.

Watch the instruction videos about pairing and more. Oticon regularly tests which mobile phones are working with the ConnectLine system.

Find our list here.

Learn the basics of Streamer Pro
with a mobile phone

Instruction videos:

Pairing a mobile phone with Streamer Pro:

[iframe src="//wdh.23video.com/12841282.ihtml/player.html?token=7afdffb923902e66d90528d20907b1f7&source=embed&photo%5fid=13003667" width="900" height="655" frameborder="0" border="0" scrolling="no" allowfullscreen="1" mozallowfullscreen="1" webkitallowfullscreen="1"][/iframe]

Accepting a call:

[iframe src="//wdh.23video.com/12841282.ihtml/player.html?token=1fe9087d5afe55a7dd48acc36452c68f&source=embed&photo%5fid=13003674" width="900" height="655" frameborder="0" border="0" scrolling="no" allowfullscreen="1" mozallowfullscreen="1" webkitallowfullscreen="1"][/iframe]

Making an outgoing call:

[iframe src="//wdh.23video.com/12841282.ihtml/player.html?token=b422c2c7957fee987a2e3b60cccab66d&source=embed&photo%5fid=13003658" width="900" height="655" frameborder="0" border="0" scrolling="no" allowfullscreen="1" mozallowfullscreen="1" webkitallowfullscreen="1"][/iframe]

More support

For more instructions on how to use mobile phones with Streamer Pro and older versions of the streamer, find help here.

Compatibility

The ConnectLine App is compatible with iPhone X, iPhone 8 Plus, iPhone 8, iPhone 7 Plus, iPhone 7, iPhone SE, iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6, iPhone 5s, iPhone 5c, iPhone 5, 9.7-inch iPad Pro, 12.9-inch iPad Pro, iPad Air 2, iPad Air, iPad (4th generation), iPad mini 4, iPad mini 3, iPad mini 2, iPad mini, and iPod touch (5th and 6th generation) and requires Streamer Pro 1.2 App or later. When downloading the ConnectLine App on iPad, search for iPhone apps on the App Store. The ConnectLine App for Android smartphones and tablets requires any Streamer Pro with firmware 1.3 or later. Please visit www.oticon.co.za/support for more details on compatibility.

  • Hearing

    Did you know that our hearing is the only one of our senses that never sleeps?

    how-hearing-works
  • Connect to applications

    How to connect hearing aids with different devices such as your TV or phone using ConnectLine.

    connectline
  • Downloads and Support

    Find videos and instructions on how to use all Oticon hearing aids and accessories.

    downloads
  • Find a hearing centre

    Get a hearing test and receive help and advice from authorised Oticon hearing care professionals.

    contact