Restart your Android before your appointment to achieve the best performance. Then follow these 10 steps:
1: Open the RemoteCare App on Android and follow the instructions in the app.
2: Sign in to your appointment using your email address and password and then click on ‘SIGN IN’.
3: Click on ‘MY APPOINTMENT’.
Data and Privacy*
Read our privacy notice. Click 'Agree' to activate the services in Oticon RemoteCare App.
* Only shown if applicable
4: If the app asks you to pair your hearing aid(s) with your Android, follow the instructions in the app.
5: Check your batteries.
If your hearing aid(s) batteries are not new, insert new batteries.
If you use rechargeable hearing aid(s), make sure they are charged and keep your charger near by.
Note: Your hearing aid(s) must have new batteries or be fully recharged in order to secure completion of the potential finetuning.
Proceed by clicking ‘I UNDERSTAND’.
6: Prepare your hearing aid(s).
7: Once your hearing aid(s) (If applicable, both L and R) are detected click ‘PAIR’.
8: Wait while the app connects to your hearing aid(s).
9: Click on ‘Start appointment’ to enter the virtual waiting room and begin your appointment with the hearing care professional.
10: Please wait for the hearing care professional to enter the virtual waiting room and begin the appointment.
When your hearing care professional joins the appointment, they will appear on your screen.
During the appointment it is possible to turn your own camera on and off, turn your own audio on and off, and write text messages to your hearing care professional.
When your hearing care professional establishes a remote connection to your hearing aid(s), the graphics will turn green.
When your hearing care professional uploads new settings to your hearing aid(s), the graphics will turn orange.
When the new settings have been successfully saved to your hearing aid(s), the graphics will turn green again.
When you and your hearing care professional agree to end the appointment, your hearing care professional will restart the hearing aid(s) by turning them off and on again.
Your hearing care professional will finish the appointment and the message ‘Appointment ended’ will appear on the screen. You can now begin using your hearing aid(s).